Frequently Asked Questions

For all technical issues click the button below.
Technical FAQ

  • I have a technical issue with ticketing, watching a film, or accessing a live stream.
  • Where can I purchase passes?
  • What kind of passes and tickets are available?
  • How do I purchase a film to view from BlackStar Film Festival?
  • Is there a youth or senior discount?
  • Will I be able to watch films whenever I want?
  • Do I need to create an account in order to view films from BlackStar Film Festival?
  • What access does my pass give me?
  • When will my pass be available and how long?
  • What happens after I make a purchase to view a film?
  • How do I access panels, The Daily Jawn, and other live events?
  • Is there a Member discount if I’m an active member?
  • I would like to transfer my pass/ticket to someone else. Can I do this?
  • Are there any discounts for large group purchases?
  • What is Geoblocking?
  • Why am I unable to stream certain films?
  • I have purchased a pass but not received an activation email.
I have a technical issue with ticketing, watching a film, or accessing a live stream.

Please visit our technical FAQs at watch.blackstarfest.org/help.

Where can I purchase passes?

All passes can be purchased at blackstarfest.org/tickets.

What kind of passes and tickets are available?

PASSES
$125 All-Access pass (access to all virtual and in-person events)
$100 Virtual pass (access to all virtual events)
$45 BlackStar @ the Mann Pass (access to all in-person screenings on August 8)

TICKETS
$5 Individual tickets for virtual screenings
$45 Ten-ticket bundle (choose any ten virtual screenings)

How do I purchase a film to view from BlackStar Film Festival?

All tickets and passes can be purchased at www.blackstarfest.org/tickets

Is there a youth or senior discount?

BlackStar is offering a 50% discount to youth (ages 13 to 21) and seniors (ages 55 and above) for BlackStar @ the Mann, an all-day outdoor event August 8 at the Mann Center for Performing Arts in Philadelphia. To use the discount enter the code “youthsenior” at checkout when purchasing a BlackStar @ the Mann pass. When arriving at the venue you may be asked to verify your age.* Note that the code will only work on purchases of a BlackStar @ the Mann pass and there are no other youth or senior discounts available.

*All children 12 and under are admitted free to this event and do not require a pass or ticket to enter.

Will I be able to watch films whenever I want?

No. This year’s films will play for 24 hours. Please check blackstarfest.org/schedule for the most up to date information and visit watch.blackstarfest.org/help if you require technical assistance.

Do I need to create an account in order to view films from BlackStar Film Festival?

Yes, you will need to buy a pass or ticket and create an Eventive account in order to view our films.

What access does my pass give me?

Virtual pass holders will have access to all films playing within the platform. 

BlackStar @ the Mann pass holders will have access to all films playing on Sunday, August 8, at the Mann Center in Philadelphia.

All Access Pass holders will have access to all films playing within the platform and all  in-person film screenings and events.

When will my pass be available and how long?

Your pass is immediately available after purchase or at the start of the festival. An All-Access or Virtual Pass will work until the end of the festival on August 8. A BlackStar @ the Mann pass will only work in-person on Sunday, August 8, at the Mann Center in Philadelphia.

What happens after I make a purchase to view a film?

Any time you purchase an individual ticket, you will receive a confirmation email from Eventive.

Your watch window begins at the time the film is available, and the amount of time you have remaining to press play for that particular film will appear on a counter on that film’s page. Once you press play, you will have 24 hours to complete the screening.

If you purchase a film that is “now playing” and within its availability window, you will receive an email from Eventive immediately. Your watch window will begin immediately and the amount of time you have remaining to press play for that particular film will appear on a counter on that film’s page. Once you press play, you will have 24 hours to complete the screening.

How do I access panels, The Daily Jawn, and other live events?

Live Events: Online events, such as the The Daily Jawn morning show, as well as panels and conversations will be available online without registration—with the exception of the BlackStar Pitch (details about this event follows). These events will be streamed freely within the Eventive platform and from BlackStar’s Facebook page. Check the website for more information: blackstarfest.org/schedule.

BlackStar Pitch: The BlackStar Pitch Session on August 3, 2021 is a special event for invited guests and pass holders. A private URL will be made available to registered attendees only, who will be comprised of festival pass holders, BlackStar members, and industry guests.

A select few Special Events may be announced ahead of the festival and these events may have unique ticketing and admission policies. Please visit blackstarfest.org for the latest information.

Is there a Member discount if I’m an active member?

All active members (individuals who have donated in the past 12 months) receive a 25% discount! Log into Eventive using the same email that BlackStar has on file to access your special discount. Need more help? Please email tickets@blackstarfest.org

I would like to transfer my pass/ticket to someone else. Can I do this?

Yes. Go to festival.blackstarfest.org and login. Then look for the “My Passes” and/or “My tickets” button(s) in the top menu. Once there you will see a “Manage” option next to each of your passes and/or tickets. Click that and you’ll have the option of transferring the pass/ticket to another email address. (NOTE: Some pass and ticket types may have restrictions on transfers).

Are there any discounts for large group purchases?

No.

What is Geoblocking?

A select few films have restrictions on where they can be viewed. Films only available to viewers in the United States and other U.S. occupied lands, including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and United States Virgin Islands.

Why am I unable to stream certain films?
A select few films have restrictions on where they can be viewed and on the amount of passholders who will be able to screen them.

Geographically-Restricted

Films only available to viewers in the United States and other U.S. occupied lands, including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and United States Virgin Islands.


Limited Capacity

Films restricted to the first 300  or 500 passholders who press play at the scheduled screening time.

I have purchased a pass but not received an activation email.

Please reach out to Eventive via the chat button at watch.blackstarfest.org/help. Or email us at tickets@blackstarfest.org.