Frequently Asked Questions
How do I purchase an individual ticket to watch a single film?
All individual tickets can be purchased via our schedule at blackstarfest.org/schedule.
COVID-19 Safety Protocols
All festival attendees must show proof of vaccination and IDs at the door at all venues and for all indoor and outdoor in-person festival events. We would all like to do our part to keep our community safe and healthy. Please bring a physical or digital copy of your proof of vaccination, along with your valid ID. Upon checking vaccination status, you will receive a dated wristband so that you don’t have to show proof of vaccination again that day. We will be asking for your proof of vaccinations and IDs daily, and providing dated wristbands for the full day. Wearing masks is mandatory for all indoor venues, except briefly when eating and drinking; please be mindful of others and keep a distance. Mask wearing during outdoor events is optional but encouraged.
Medical Exemption: If vaccination is not possible, attendees must have a negative PCR test collected within 72 hours of any given event.
What access and benefits do I receive with a pass?
Virtual pass holders receive:
- Admission to all virtual screenings
- Access to BlackStar Pitch Session
All Access pass holders receive:
- Admission to all in-person and virtual screenings
- Access to BlackStar Pitch Session
- Admission to all in-person events, including First Friday! at the Barnes Foundation
- Discounted admission to the Philadelphia Museum of Art, August 3-7, 2022
- Discounted sauna or massage at FORMATION sauna + wellness in the month of August
Will I be able to watch virtual films whenever I want?
No. This year’s virtual films will be available to “unlock” 48 hours from their start time. Within that 48 hour window attendees can begin watching at any time, but once a film begins all attendees have only 24 hours to complete watching.
Please check blackstarfest.org/schedule for the most up to date information and visit watch.blackstarfest.org/help if you require technical assistance.
What happens after I make a purchase to view a film?
Any time you purchase an individual ticket, you will receive a confirmation email from Eventive.
Your watch window begins at the time the film is available, and the amount of time you have remaining to press play for that particular film will appear on a counter on that film’s page. Once you press play, you will have 24 hours to complete the screening.
If you purchase a film that is “now playing” and within its availability window, you will receive an email from Eventive immediately. Your watch window will begin immediately and the amount of time you have remaining to press play for that particular film will appear on a counter on that film’s page. Once you press play, you will have 24 hours to complete the screening.
Are there discounts for ACCESS cardholders?
BlackStar is offering ACCESS cardholders individual tickets to the virtual festival and in-person events, for $2.00. To receive the discounted tickets, use the discount code “ACCAR22” at checkout when purchasing an individual ticket. When arriving for an in-person event, you may be asked to present your ACCESS card at entry.
When will my pass be available and how long?
Your pass is immediately available after purchase or at the start of the festival. An All-Access or Virtual Pass will work until the end of the festival on August 7.
How do I access live events?
Online events, such as panels and conversations, will be available to stream without registration—with the exception of the BlackStar Pitch (details about this event follows). These events will air freely within the Eventive platform and from BlackStar’s YouTube page. Check the website for more information: blackstarfest.org/schedule.
The Daily Jawn is a live in-person nightly show that will also stream online for free.
Do you have resources for wellness at the festival?
We understand that some the themes and visuals explored in some of our films as well as the topics discussed throughout the festival can be heavy on the mind and the soul. In hopes that we can alleviate some of that pressure and help you stay grounded as you engage with this year’s offerings, we’ve provided several resources for attendees.
We have two guided meditations available to any interested parties:
Guided Meditation with Kate
Guided Meditation with Shesheena
Additionally, we will offer wellness sessions after three films that have sensitive topics (Aftershock, Silent Beauty, and Hazing), a sensory-friendly area at Penn Live Arts, and morning yoga at 9am Thursday-Sunday at Drexel Square.
Do any virtual screenings have limited capacity?
Yes, a select few films are restricted to the first few hundred viewers who press play once the viewing window opens. Check back here for a full list of these films closer to the festival dates.
Why is a film “not available” in the country where I am watching from?
A select few films have restrictions on where they can be viewed.
These films are only available to viewers in the United States and other U.S. occupied lands, including American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and United States Virgin Islands:
Do any of the films feature audio description?
Yes, a select number of films have audio descriptions. A complete list of these films will be available closer to the festival.
Do any of the films feature closed captioning?
Some films may feature closed captioning. If so, this information will appear on the film page, designated with a “Closed Captions Available” tag.
How do I turn on closed captions or enable English subtitles?
To enable closed captions or English subtitles while watching via a computer, tablet or phone:
1. Start playing the film.
2. Click the gear in the bottom right corner.
3. Select English from the dropdown box on the subtitles line.
To enable closed captions or subtitles while watching via the Roku Eventive TV app:
1. Start playing the film.
2. Press the star (*) button on your Roku remote.
3. Choose the closed captions option in the menu that appears.
To enable closed captions or subtitles on the Fire TV app:
1. Start playing the film.
2. Pause the film and select the settings cog in the upper right corner of the screen.
3. Choose the closed captions option in the menu that appears.
Where can I find information on film ratings?
Films are not rated. Therefore, please read synopses and trigger warnings carefully. Films may feature sensitive or difficult themes and scenes.
What do I do if I experience technical issues during a virtual screening?
For any technical questions related to virtual screenings, visit watch.blackstarfest.org/help. Scroll down to the bottom of the page to access the live help desk.