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Pass Questions

When will my pass be available and how long?

Your pass is immediately available after purchase or at the start of the festival. An All-Access or Virtual Pass will work until the end of the festival on August 6. 

What access does my pass give me?

Virtual Pass holders will have access to all films playing within the platform. 

All-Access Pass holders will have access to all films playing within the platform and all  in-person film screenings and events.

Will I be able to watch virtual films whenever I want?

No. This year’s virtual films will be available to “unlock” 48 hours from their start time.  Within that 48 hour window attendees can begin watching at any time, but once a film begins all attendees have only 24 hours to complete watching.

Please check (when published) for the most up to date information and visit if you require technical assistance.

Is there a Member discount if I’m an active member?

Star and Luminary members receive a complimentary All Access pass to the Festival. The pass will be added to your Eventive account automatically at least one week before the Festival. Members do not receive any additional discount on passes and tickets, though all Members do receive discounts on Festival merchandise and other year-round benefits. Learn more at

Need more help? Please email [email protected]

Are there discounts for ACCESS cardholders? 

BlackStar is offering ACCESS cardholders individual tickets to the virtual festival and in-person events, for $2.00. To receive the discounted tickets, use the discount code “ACCAR23” at checkout when purchasing an individual ticket (not yet available). When arriving for an in-person event, you may be asked to present your ACCESS card at entry.

I purchased an All Access to attend in-person screenings and events. Where do I pick this up?

From August 2-6, between 9 am and 5 pm ET, All Access Passes can be picked up in person at the BlackStar satellite office located inside the Kimmel Center for Performing Arts. When picking up your pass, please have your pass QR code ready, which you can access by visiting and clicking “show barcode.” 

How do I attend events?

In-person events, such as parties, panels, and conversations, are free to attend. You can reserve tickets for these events via the Event Guide or Schedule pages, and your tickets will appear in your Eventive account and “My Schedule” page. Reservations are not required but strongly suggested. All panels will be available to watch via BlackStar’s YouTube page and watch platform within a week. 

A select few Special Events may be announced ahead of the festival and these events may have unique ticketing and admission policies. Please visit for the latest information.

Are there any discounts for large group purchases?

Yes. Discounts are available for purchases of 10 or more passes. Email [email protected] for more info.